The Latin phrase "Disce aut Discede" is used as the motto of many institutions and schools. It means "Learn or Leave". It's time we adopt this mindset in our sector as well.

There is plenty of best practice available in the sector, as you will see when The Commission on the Donor Experience presents her findings. But to be honest: there is more bad practice happening around us. More then we'd like to see.

donor loyalty, the fundraiserReinier SpruitMarch 11, 2017Commission on the Donor Experience, the fundraiser, testing, indirect response, direct response, donor experience, satisfaction, commitment, trust, retention, lifetime value